Our training will help you to understand EU Consumer Laws and how they affect your business. You’ll gain valuable knowledge including how you can improve your customer service and how this will increase consumer trust in your business.

Available sessions:

1st October 2018 2:30pm – 4:30pm Pre-contract information and the right to cancel – find out what makes a contract ‘enforceable’ and how cancellation rights can protect your business.

3rd October 2018 2:30pm – 4:30pm Consumer Rights and Guarantees & alternative dispute resolution and online dispute resolution – Improve your customer complaint handling by understanding consumer’s legal rights and the use of alternative dispute resolution in the event of a dispute

4th October 2018 2:00pm – 4:30pm Unfair, Commercial Practices, Unfair Terms and Pricing Practices Discover what makes terms fair, so you can rely on yours, and find out what business activities and pricing promotions could harm your business

tsbusinessadvice@kent.gov.uk

03000 412020 Monday-Friday 9am to 5pm