Do you have the responsibility to performance manage but you don’t know how? This course will improve your knowledge of performance management. It will also equip you with the tools and techniques to become competent at managing your team’s performance.

– Explain your role in managing the performance of your team.
– Describe the key stages in the Performance Management process.
– Use the performance management skills and techniques practice to create a development plan.
– Develop techniques to address poor performance.
– Review the challenges that face you within your specific team.
– Understand performance management.
– Understand the performance management cycle.
– Understand SMART objectives.
– Understand leadership.
– Understand positive, negative, judgemental and behavioural feedback.
– Learn the process of performance reviews.
– Understand the GROW model.
– Learn how to deal with poor performance.